Urban Wood Goods Shipment & Delivery Policy
Shipment and Delivery. *Important note. If FREE SHIPPING is offered, this delivery includes only curbside drop-off or dock to dock delivery. For any item that exceeds 96" in any dimension, the buyer may be subject to additional freight charges as the driver will not be able to get it off the truck without additional upgrades and arrangements unless a dock or forklift is present. Please reach out to us for a quote prior to purchasing if you are questioning your delivery logistics.
WHITE GLOVE SERVICE is no longer available. For free and standard freight delivery, the driver will lower the crate off the truck and ask for signature. The carrier will schedule delivery 24 hours in advance. No other assistance will be provided with standard delivery. Often pieces will exceed 100 pounds and require multiple people to carry and set up. If you require assistance please consider arranging and outsourcing additional local labor on site or going through a local moving company to arrange. You will incur additional shipping charges if the delivery renders cannot be met.
All Orders must be paid in full, including shipping, handling, packing, storage, taxes and service charges, prior to any release for shipment to Buyer. Unless expressly agreed to by the parties in writing, Urban Wood Goods shall select the method of shipment of, and the carrier for, the Goods. Urban Wood Goods may, in its sole discretion, without liability or penalty, make partial shipments of Goods to Buyer. Partially filled Orders will be invoiced and available for shipping, delivery, installation or storage as though the Order were fully completed. Shipment and delivery options are based on the size of the Goods and the size of the Order (as set forth in more detail below).
Some small Orders (i.e. a single item that is 48" or less in length and less than 32" in width) and most single item Orders (i.e. benches up to 84", console tables up to 84", stools, small tables and small desks) will likely ship via UPS across the United States in one (1) to four (4) business days with no signature required. Please be aware that Orders only ship on business days; we do not offer weekend or holiday delivery without additional arrangements set up in advance and additional charges.
VERY IMPORTANT: Please reference [UWG: freight delivery policy] prior to placing an Order for large Goods. Larger items (< 65" in length) such as tables and desks and multiple pieces often ship via a freight carrier selected by Urban Wood Goods, based on rates and carrier availability. For a residence or small business, standard freight carrier delivery will drop the crate off curbside. For a commercial business locations, standard freight carrier delivery will drop the crate off on a loading dock. Buyers will receive a call a day or so prior to anticipated delivery to set up a delivery appointment. If the delivery location is a business address, Buyer may not receive a phone call in advance to set up an appointment. For the smoothest delivery experience, it is recommended that you arrange to have additional labor or friends on site to assist with delivery. If you request at the time of delivery through the freight company to have additional delivery services beyond "standard delivery" as mentioned above such as moving into a chosen space,removing debris etc, you will incur an additional bill for the charges. We no longer offer white glove delivery. Buyer acknowledges that you will incur and be responsible for any additional charges for such services. Urban Wood Goods will contact Buyer within three (3) days of placing an Order for large and/or oversized delivery that requires delivery to a location outside of its standard delivery zone. If Buyer chooses not to accept additional charges for such delivery, Buyer may cancel the Order if it is within 3 business days of placing the order without penalty for a full refund.
Please be advised that all Goods are oversized (i.e. 7' and above). For example, conference tables over 48" wide may be challenging to move through doorways. This means that the Goods may not fit into your elevator, stairwell, hallway or desired space. It is your sole responsibility to ensure that an Order can be delivered to your location and moved into its final space. Upon reasonable request, Urban Wood Goods may be able to build certain Goods in pieces to facilitate delivery. Notwithstanding the foregoing or anything in these Terms to the contrary, Urban Wood Goods assumes no responsibility, liability or loss related to logistical delivery or placement issues. Urban Wood Goods will not supply the labor to move Buyer's furniture up to an apartment, home or business. We recommend that you arrange additional labor locally on site though friends or a moving service, as it is too costly for our company to arrange logistics through a freight company. Please contact us at firstname.lastname@example.org for more information.
Any time quoted by Urban Wood Goods for delivery is an estimate only. Urban Wood Goods is not liable for or in respect of any loss or damage arising from any delay in filling any Order, failure to deliver or delay in delivery. No delay in the shipment or delivery of any Goods relieves Buyer of its obligations under these Terms, including without limitation payment for the Goods.