Reclaimed Wood Furniture - Our Returns Policy
Return Policy. Urban Wood Goods will accept returns on UPS shipments that are standard sizes within ten (10) days of delivery. For all returned Goods, including but not limited to returns as a result of Buyer’s improper failure to accept delivery or otherwise accept the Goods, Buyer will be required to pay for return shipping and all additional costs incurred by Urban Wood Goods, including shipping, storage fees and restocking fee equal to 15% of the cost of the Good. For the avoidance of doubt, the requirement to pay for return shipping costs will apply even if the Goods were originally shipped free of charge. The full amount of the returned Goods less any return shipping cost, will be returned to the Buyer once Urban Wood Goods has the Goods back in its possession. The following Goods are considered final sale and not eligible for return: (i) All custom furniture; (ii) all Goods that are 60” in length or greater x 24” wide or greater; and (iii) all Goods shipped in a crate or on a pallet via freight. This includes most dining tables, conference tables, bookcases and desks. This Section 1.9 also applies to all Orders placed on the internet.