Shipping & Delivery
All online orders placed through urbanwoodgoods.com SHIP FREE with Standard Delivery to Residential Curbside (includes small businesses) or Business Dock destinations within the contiguous U.S.
Additional Charges may apply to special circumstances, including remote locations beyond 40 miles of the 95 largest, major metro areas, addresses not readily accessible, orders exceeding 96” in any dimension, or additional delivery requirements. We will contact you within 3 business days after placing your order if it will incur Additional Charges; at that time, you may cancel without penalty if you do not wish to accept the Additional Charges.
All orders shipping via a freight carrier will receive a call from the carrier 24–48 hours in advance of delivery confirming details. Please note that UPS (smaller items) will not call in advance.
The driver will lower the crate off the truck and ask for a signature. No additional moving assistance will be provided with free Standard Delivery once furniture is delivered to Curbside or Business Dock.
Most furniture over 60” in length will ship via freight carrier, UNASSEMBLED and flat-packed on a skid/partial crate. It is the customer’s responsibility to bring the order into the delivery destination, unpack the order, assemble the furniture and dispose of shipping crate debris.
You will need basic tools such as wire snips to unpack your order and an electric screwdriver for simple furniture assembly; the delivery driver will not provide these tools or services.
White Glove Service is NOT available. Urban Wood Goods does not provide additional services such as bringing your ordered item inside your location, placement in a specific room or removing crate debris from your site. If you need these or any other additional delivery services, we suggest you make arrangements with a local moving company to accept your Urban Wood Goods delivery at their place of business; they can then deliver your furnishings to meet your specific needs.
Items often exceed 100 pounds and require several people to move and set up. If you will need extra help at the time of delivery, we suggest hiring additional local labor or a moving company to be on site. You will incur additional shipping charges if the delivery renders cannot be met.
Measure carefully before placing your order to make sure your purchase will fit into your space as well as clear all alleys, gangways, lobbies, elevators, stairwells, ceilings, hallways and doorways upon delivery. Urban Wood Goods assumes no liability that the furniture you purchase will fit in or through these spaces; it is the customer’s responsibility to measure accurately before ordering.
Items are delivered approximately 6–8 weeks from date of order.
An adult (18 years or older) must be present to accept delivery.
Please review our shipping policy in its entirety.
By purchasing on our website, you agree to our shipping terms.
Click here to read more about our Shipping Policy