Learn About Our Shipment & Delivery Freight Policies - Urbanwoodgoods.com
Shipment and Delivery Notice
Unless expressly agreed to by the parties in writing, Urban Wood Goods shall select the method of shipment of, and the carrier for, the Goods. Urban Wood Goods may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you. We currently only ship within the US and Canada. If you place an order to be shipped to Canada, we will add a flat 20% charge to your order to cover the shipping charge. This will not cover the duties and brokerage. Before we ship we will invoice for the duties and brokerage. Free shipping offers listed on our websites or other marketplaces do not apply to Canada shipment.
UPS/FED EX/USPS: Small-medium size items such as benches, stools, wine racks, console tables and some shelving ship within 2-4 weeks typically. All items are Built to order. You will not receive a tracking number until we ship your item. Most small orders ship via UPS across the United States in 1-4 business days with no signature required. Please be aware that orders only ship on business days; we do not offer weekend or holiday delivery. Larger items such as tables and desks often ship via a freight carrier in 4-5 days. You will also receive tracking from Urban Wood Goods via email when it ships and a phone call from the freight carrier 24 hours before to schedule delivery.
Freight Shipments: Larger items such as tables and desks over 60" ship via a freight carrier and should be delivered within 3-5 business days after it leaves our facility. You will also receive tracking from Urban Wood Goods via email when it ships and a phone call from the freight carrier 24 hours before to schedule delivery.
a. First Threshold Delivery for Freight: Please expect that a 3rd party delivery company hired by the freight carrier will bring your crate to the first threshold /loading dock or curbside and require a signature. They will not bring it up stairs for you or into your apartment or home or business. If you have an item coming via freight carrier please make sure to find assistance to help you carry your furniture up to your apartment or home. You will be responsible for disposing of the wooden crate your furniture arrives in unless in advance you pay for debris removal via white glove service option. White glove delivery is available if you must have it for a price increase but you must arrange for this with Urban Wood Goods at the time of purchase, or prior to shipment. It is typically a couple hundred dollars more than standard freight. Please contact us at firstname.lastname@example.org for more information on the shipment option for your Order.
b. Large or Oversized Items: Urban Wood Goods advises you to be certain all items that are oversized ie. 8' and above fit into the elevator or through stairwells in your building. Large conference tables may also be built in 2 or 3 sections by client request. Standard Freight Delivery includes transporting the crates to the first threshold or ground floor. WGS available as a shipping upgrade option.
Inspection. Buyer shall inspect the Goods upon delivery and notify Urban Wood Goods within 3 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies Urban Wood Goods in writing of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation as required by Urban Wood Goods. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you.